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Why aren't I able to move my internet services in advance? (error + current fizz user message, chat

I'm trying to move my internet to a new address proactively - I'm moving on July 1st and don't want to not have wifi when I arrive - but when I try to change my address I get either an error message or a 'current fizz user must first cancel their plan' message. I've talking to fizz staff on the chat and they weren't helpful at all.
Is there any other way to proceed or will I have to wait till the day-of to change my services?


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