Noise in the call with earphone

Vânia Posts: 4
When I make a call with my earphone I hear an annoying noise, like in intereference. This doesnLt happen when I call uising whats up, so I assume is the FIZZ network. Can you help me with this?


  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    Strange you are the second person today with this problem
    Can you try to reboot your phone?
    Can you tell us your area (not the exact spot)

    Today I did not have this problem in Montreal

    You can contact the support, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at
    2- Click on this link:
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • EdmTrance
    EdmTrance Posts: 2,845
    Hi Vânia!
    I think it's a fizz network problem at your fizz building in your area or fizz antenna problem. Semeone in a fizz forum report this problem too!
    Wait 24 hours at least to fizz repair or check the problem with his network!
    If not resolved in 24 hours, contact a support rep by clicking the green bubble in your account dashboard.
    Have a great day! It's been a pleasure to assist you today. If you have any further questions you can ask me!
    Don't hesitate to mark my answer as the best answer!
  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    Therefore very high density area with a lot fizz’s users
    Contact the support, and please let us know the outcome
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,713
    Try to reboot the phone
  • Vânia
    Vânia Posts: 4
    I did reboot but it continues. Is less loud though.
  • SittingRam
    SittingRam Posts: 301
    How about without the earphone?
  • Vânia
    Vânia Posts: 4
    Whitout the earphones is ok. In the end is looks like is because is an AT&T phone from US I bought wthout knowing. I will just return the phone =/
  • Whizz
    Whizz Posts: 10,167
    Hello Vânia,
    I am glad you had your situation resolved.
    Remember we remain at your disposal at any time. You can find our contact methods over the link
    Nicolae Bogdan
This discussion has been closed.