Why is my number being answered by someone else?

I recently transferred my number to Fizz, but people are calling me and someone else is answering.
Any idea?

Answers

  • Beter
    Beter Posts: 131
    This is actually weird! But needs support and a service ticket!
  • Whizz
    Whizz Posts: 8,299
    Hello Minani,
    Apologies for the encountered issue.
    Is this issue encountered with all the people that call you or just some? Could you please verify with them if they are dialing the correct number to reach you and if so, could you please try to reboot your phone and make a network switch to Fizz EXT for 30 seconds then switch back to Fizz and test? If the issue still persists, do reach us directly so we can troubleshoot with you a bit more. For some more tips, do mind taking a look at:
    https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
    The chat bubble should appear on the link above in the bottom right corner to get in touch with us in real time.
    Thank you for your understanding.
    Have a nice day.
    Catalin
This discussion has been closed.