Why is my number being answered by someone else?
Answers
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Very strange, did you try to call yourself with a different phone to be sure that they call the right number
If you call someone with the caller id it is shown the right number?
Did you enable the call forward by mistake?
https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding
If you still have problem try to contact the support
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
11 - Go to this page https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do, if you are not connect login
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Contact fizz support - odd thing to happne10
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Do call your number and verify what happens. If it was your number to begin with, and you ported it, then I don't see how your incoming calls end up somewhere else. If they are not mis-dialling, then you should contact Fizz for an explanation.9
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Sounds like you have call forwarding set. Call your number from a different phone than your mobile and see what happens. If your phone did not ring and someone answers, explain the situation and ask them their phone number
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Can you provide a bit more information about things that you have already tried? For instance, people have mentioned trying to call yourself or checking if call forwarding is on. Also have you tried calling someone to see if your number shows up on the call display?10
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Please, contact the Fizz customer support.
Chat is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/contact-us5 -
This is actually weird! But needs support and a service ticket!1
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Hello Minani,
Apologies for the encountered issue.
Is this issue encountered with all the people that call you or just some? Could you please verify with them if they are dialing the correct number to reach you and if so, could you please try to reboot your phone and make a network switch to Fizz EXT for 30 seconds then switch back to Fizz and test? If the issue still persists, do reach us directly so we can troubleshoot with you a bit more. For some more tips, do mind taking a look at:
https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
The chat bubble should appear on the link above in the bottom right corner to get in touch with us in real time.
Thank you for your understanding.
Have a nice day.
Catalin1
