The service is 100% online
We are users, but we can try to help, if you can tell a bit more
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
If you are not a Fizz subscriber, then someone is fraudulently using your credit card. If you are sure you never had an account with Fizz, then call your credit card company and simply explain to them that someone used your card fraudulently and refuse the transactions.
N.B. make sure nobody in your house used your credit card for this (i.e. teenagers in the house, etc.)