One account seems like it got cancelled in 2019 and doesn't work ??

Jin K. #16646

I don't know why but ever since 2020, one of four accounts I have under fizz looks like it got cancelled. I'm unable to get that sim working on my pixel. I go-to my fizz account and it says 0 data. I tried to add data but it charged me but didn't give me the data. Then I tried to change the plan but it says I'm not allowed to change the plan in 2019(???). What gives ? I need actual help from a human please

Nini G. #13860

Communicate with them by messenger, that’s what works best for me.Good luck with this issue!

Jin K. #16646

Messenger? What messenger

Nini G. #13860

Messenger on Facebook!

André L. #16536

Hi Jin,

This seems like a problem the folks working at Fizz could help (you know this forum is all about clients like you and I who try to help eachother out).

Here is how you can reach them from your Fizz account web page:

1. Log into your Fizz account.
2. Make your way to the Solution Hub.
3. On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.

Alternately, you can use Facebook Messenger ( https://www.facebook.com/fizzca/ ) or Twitter ( https://twitter.com/fizz_ca?lang=en ) to chat with them.

 

Hope this helps!

 

 

MichelP

Jin,
You need to ask for support from Fizz by chat.
This service is only available from 8h00 to 21h00, each day.
To contact them without problem:
First, connect you and get to your Fizz account.
Then, Open a second window and types:
https://fizz.ca/en/contact-us
Waint a few seconds until you see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Whizz

Hello Jin,
I am very sorry for the inconvenience. In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a good one!
-Bogdan

Olivier R. #3666

Please contcat support

Toe

Ho to profile , then fill contact form. Ask help.

poker85

Communicate with support tech

Jin K. #16646

Thanks y'all
Chatting with tech now.

Nini G. #13860

I hope you were able to solve your problem! Please choose the best answer to close the discussion.Thank you!

K L.

ask the support by chat.

Thanh S.

Speak with an employee

Chris K. #7521

Contact support and good luck

Jimmy N. #14505

It sounds terrible, but you gotta speak with them instead of us.