Cann't add a second Visa card in payment method or delete the first one

Xiaomeng W.

first, I tried to add a second Visa card to Payment Method, however it shows that I have reached the limit, so I can not add a new Visa card;
then, I tried to delete the first Visa card, but it shows that I can not delete my first Visa card because it associates with an active plan,
So how exactly change payment method with a new Visa card? I can not add a new card or delete the previous card? need help
Thanks

M T. #338

You need to contact Fizz.
You can initiate a chat session by opening a help page (example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ) and you'll see a bubble chat in the next 15 seconds or so

Fizzy

Fizz customer support will need to reset the limit for your account.

You can contact Fizz support as follows: https://fizz.ca/en/contact-us

Make sure that you're logged onto your Fizz account.

You're active on a help page.  https://fizz.ca/en/solutions/mobile

You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

Whizz

Hi Xiaomeng,
I have reset the limit for your account. I strongly recommend you to delete your cookies or use a different browser. Also you will need to check again all the info of your credit card. I remind you that the billing address needs to be the same as the one you have declared at your bank.
Thank you very much for your understanding and cooperation.
Have a wonderful day!
-Bogdan