Why there's no " make a payment " button on your website ?

lock

my phone is not working because a payment didnt get through..now i need to pay but there's no where on your website that i can just pay and no " customer service " to help us out

Sylvain L. 6588

Hello, you can get more info at the following page:

 

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

 

You'll basically have to update credit card.

Jonathan C. 2531

It's just fellow customers here, but maybe you'll get lucky and a staff member will read your question and do something about it.

Johanne M. #358

Because it's automatic esch month the day you start you plan

DinoS

I believe they did send you a link to make payment by e-mail. Just follow.
Or
Go to https://fizz.ca/en/contact-us, wait 10 seconds, click green bubble on bottom right, and start chat

DinoS

@Sylvain L. , after you updated credit card, you need wait up to 24 hours because Fizz only process payment at night (around 9pm eastern time in my case).

James M. #1533

It is auto-pay so there is no button to manually make a payment. Just update your payment method and you should be good to go.

M T. #338

It would be great if there is a possibility to re-submit a payment process in this case.
But it isn't at the moment.

Whizz

Hello lock xyz
For safety reasons, our payment system is designed to be automatically. To get back your services you will need to update your payment and wait for about 24h. I kindly recommend you that you reboot your mobile device after this period of time.
Andrei