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Why is my data only working on Videotron server?

Hi! I've been using my Fizz sim card for a week now, and I can call and text but cannot use my data...I followed the steps for the configuration of the NPA (and I triple checked!), but I do not have any "LTE" connection. My brother tried to help me and realized that my data only works when my phone is on the Videotron network.
I used to be with videotron, but I cancelled my account months ago...anyone know what I should do? Is it a bad idea to use my data anyways as is?
Thank you!


  • Whizz
    Whizz Posts: 7,846
    Hello Mathilde,
    If you are still experiencing the same issue, please contact us via chat or via Facebbok Messenger so we can take a look.
    Good day.
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