Why is my data only working on Videotron server?

Mathilde T. #1428

Hi! I've been using my Fizz sim card for a week now, and I can call and text but cannot use my data...I followed the steps for the configuration of the NPA (and I triple checked!), but I do not have any "LTE" connection. My brother tried to help me and realized that my data only works when my phone is on the Videotron network.
I used to be with videotron, but I cancelled my account months ago...anyone know what I should do? Is it a bad idea to use my data anyways as is?
Thank you!

DavidP

Fizz is owned by Videotron so it’s normal to be on Videotron network.

E S.

Technically you should be on the Fizz network (which belongs to Videotron). It's probably fine as is, but you could ask Fizz via text message / chat to be safe.

bertrand H. 4078

Oncs you add the Fizz NPA, don't forget to select the Fizz NPA at the end. Did you restart your device?

Kenny L. #23

Phone should be able to auto select once NPA is added. But, yeah...try a reboot to see if it helps...

Anne H. #1344

I only see Fizz in Ottawa side (I live 2km aways from river, so it's very close to QC). No videotron, I do see Videotron in my other sim card when I search signal.

Whizz

Hello Mathilde,
If you are still experiencing the same issue, please contact us via chat or via Facebbok Messenger so we can take a look.
Good day.
Ionut