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About my account
Archives for December 2018
Discussion List
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Those with Fizz home internet, are you having the same issues we all have with the mobile service? APlease give us your feedback...Answered ✓ Closed Sergio C. #643 3 views 8 comments 21 points Most recent by Sergio C. #643 About my account
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where I am supposed to access the customer service?where I am supposed to access the customer service?
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Has anyone actually received a referral bonus?Has any actually received a referral bonus yet. Or have it credited to their next payment? Or actua…Answered ✓ Closed Kenny L. #23 22 views 17 comments 29 points Most recent by Anne H. #1344 About my account
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Beta tester introductory price?Any one on Beta pricing reaching the end of their 3rd month? Wondering if anyone got an email with…
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Invoice for accounts with multiple lines?For accounts with multiple lines, is there a single grand total displayed on the invoice?Answered ✓ Closed Guillaume L. 2824 18 views 4 comments 21 points Most recent by Mohammad S. #314 About my account
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How to cancel service ?I spent the entire day without service(Tried to activate this morning), i'm sorry but it's unaccept…
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What is the purpose of the badges?Is there a purpose or advantage in collecting the badges?
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Did everyone who got an invite for Home Internet beta test already have a cable running to the houseHi. Just wondering why some mobile beta testers got an invite to try the home internet and some did…Answered ✓ Closed Kenny L. #23 5 views 24 comments 35 points Most recent by Bambie Tambourin About my account
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Voicemail addon over exisiting voicemail plan?I have voicemail with my plan If i add the addon for having free voicemail, will I still be charged…Answered ✓ Closed Mohammad S. #314 33 views 24 comments 30 points Most recent by J D. #792 About my account
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my plan has not been fully activated. what should i do?I activated my plan but it seems it's not been fully activated since I have no option in the mange …
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no unsubscribe option in my manage pagei received my SIM yesterday and activated my plan (data only since i wanted to use add-on for voice…
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Any updates on home internet launch?When can we expect an update?
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Network Congestion - Food for thoughtAccording to Fizz, today's outage is caused by network congestion Official statement: Friday Decem…
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Is there a way to view Data Usage for Fizz Internet accounts?I'm currently a beta tester for Fizz Internet. However, in the Account overview the Internet shows …
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Official Customer Service Survey - Do you want to give feedback on your experience?Fizz has been sending out a customer service satisfaction survey to some users on Facebook Messager…
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Will I gain data access on a no-data account, if I reach level 2 and added the 200m data upgrade?I didn't add any data when I create account, because my main sim has 9G data already and it's enoug…
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Whats the best way to gain points and level up?So whats the quickest way to level up? as in what provides the largest point increase? BTW i am new…Answered ✓ Closed Bruce L. #872 1K views 7 comments 129 points Most recent by S P. #286 About my account
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Fail to get the refund for the unsubscription during beta test period?Fail to get the refund for the unsubscription during beta test period? Cannot get in touch with any…
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Cannot port phone number from Fizz to another carrierHey there, After not receiving SMSs and losing service randomly, I decided to go back to Fido. Fido…Answered ✓ Closed Pierre-Olivier B. #886 164 views 11 comments 19 points Most recent by J D. #792 About my account
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Where is the $25 referral credit stored?I got a text saying I got my $25 referral credit since I paid my second month but I cant find the c…Answered ✓ Closed Kenny L. #23 129 views 14 comments 25 points Most recent by DinoS About my account
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How to I change the IMEI?I activated my account and transferred my number to the new SIM but realized that I entered the inc…
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Do upgrades last forever or for 2 years? Is there a confirmed answer?Has anyone reached out to Fizz customer service and gotten a definitive answer?Answered ✓ Closed Frank S. 1940 23 views 9 comments 24 points Most recent by iPoopette About my account
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How to report a glitch without the chat bubble?I can't put my credit card info in on my computer or my phone because of glitches in both platforms…Answered ✓ Closed Erin D. #845 26 views 2 comments 19 points Most recent by Allison W. About my account
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Email says sim Delivered - But nothing has been deliveredNew user here. Ordered my first Fizz sim on Monday,received a email notification on Tuesday aftern…Answered ✓ Closed crystal P. 6 views 9 comments 17 points Most recent by Dallaire_M About my account
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Has anyone received a referral bonus?That is, has it gone from pending to being paid out?Answered ✓ Closed T D. #47 5 views 9 comments 20 points Most recent by Kenny L. #23 About my account
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Did the data rollover policy changed ?according to this https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work the rollover is 1 mo…
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anyone at level 4 or 5 can tell us what are the perks and upgrades received?If anyone reached that level it would be nice to know what to expectAnswered ✓ Closed S P. #286 216 views 17 comments 45 points Most recent by Andrei U. #679 About my account
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Poll - How many of you have been unsubscribed for no reason?I have heard that a few users have been having their Fizz accounts "accidentally" cancell…
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Additional payment optionsAre there plans to expand the payment options beyond (just two) credit cards? Additional CC options…
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Cannot add payment methodThere is a bug on the site where it will not allow me to enter my first name in the payment method.…Answered ✓ Closed Jonathan L. 2239 13 views 2 comments 17 points Most recent by Danton About my account