why does the chat not work
Answers
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Hi
The chat session with customer service is working.
I suggest to try clearing your browser cache, reboot your device and retry in private mode.
Contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
The "❔" not visible or does nothing? Make sure…
- you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
- you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
- you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- try in incognito mode
- JavaScript is enabled
- no VPN disables the rendering, some have ad blockers
- to empty your cache
- to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
- to try on another device (mobile, laptop, tablet)
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Hello guygor,
I am sorry to hear about that,
I have verified your account and I can see that you managed to contact us the same day as you posted.
You requested a SIM swap and one of my colleagues helped you with it.
Also, thank you PF_Ref_D2U9A for your clear instructions on how to access the chat.
You can also try the following FAQ to reach us: https://fizz.ca/en/faq/resolving-issues
Thank you for your understanding!
Have a good one!
-Eugen0
