Kovid

Julien: en 2 mots, le réseau de Fizz devient très fiable mais les problèmes administratifs ne font pas défaut. Quant à la lutte acharnée pour les références, je suis absolument d'accord avec toi. Ça fait pitié et c'est très triste. Pour $25 , plusieurs se comportent comme des petits enfants en quête de bonbons.

Il faudra communiquer avec le service à la clientèle de Fizz. Je pense que leur système ne lit pas bien ton compte.

The best thing to do is to chat with CS and let them know. Sometimes the Fizz system does not read what is on your account properly

My free VM upgrade disappeared from my upgrade list. I thought it was due to the revamp of the reward program. I don't use/need it anyway.

You need to go to my plans, then manage, then adjust my plan, there you have to remove your voice, data, text plans. It will take effect next cycle. At that point, you will put money in your wallet and use it as you go

Don't pick a plan; You need to buy minutes add-ons. 300 mins cost $10. You need to to go to my plans, then manage, then select add-ons. There you can buy minutes add-ons, texts add-ons or data add-ons.

Cameron, I see your point. When you go to the travel and pick pay as you go in the USA, they give you the rates for texts, minutes, and data. The rates are different depending on the country. So what Fizz posts under wallet is not right and is confusing . Money in your wallet should work in the USA. To be safe, I would…

Your wallet will work only within your coverage area. For the USA, you need travel add-ons or travel pay-as-you-go. You need to go to myplans, then manage, then travel to buy travel add-ons or travel PAYG.

I received 2 alerts in Ottawa: the first one for Quebec (around 1:50) and the second one for Ontario (around 2:50)

Oui, les appels à l'extérieur du Canada sont possibles selon l'une des 3 conditions suivantes : 1) un forfait ayant une couverture Canada -É-U 2) on a assez d'argent dans son portefeuille 3) on a acheté des ajouts d'appels internationaux pour les É-U.

@ FizzO1 & Alfio: Check this out https://www.cannettel.com/Plan/Cable and compare with Fizz. I've been using it in Ottawa.

What does that mean exactly for the Ottawa/Gatineau customers?

If you live in the Rockland area where Videotron has been providing internet services, you may consider Fizz internet. As for the Ottawa city, Fizz internet is not competitive at all.

@ David: Please accept my apology! I misread your message and I was not trying to insult you or to be sarcastic. I thought you needed more data on cell for now in order to run your computer until your home internet is fixed. I will delete the post.

Je suis confronté au même problème. J'ai dû contacter Fizz hier, même le représentant du service à la clientèle n'arrivait pas à le modifier. Il a eu le même message d'erreur.

Yes you can and good for you, Christian. What's the temperature like down there now?

Beaucoup d'applications le font déjà, je ne sais pas si c'est déjà disponible aux autres compétiteurs. C'est une bonne suggestion mais c'est déjà accessible à partir de nos portables.

Nour, il faut d'abord ajouter la nouvelle carte avant même d'enlever l'ancienne carte car on doit toujours avoir une carte dans son compte.

Il faut confirmer avec Fizz qu'il s'agit bel et bien d'un problème technique et non pas d'une pénalisation. Et pourquoi seuls les leaders sont affectés?

Les livraisons sont effectuées uniquement au Québec et dans la région d'Ottawa

This issue must have been fixed by now

You need to reach out to Fizz via chat for help

The network is quite stable now, the issue must have been fixed

It must be fixed by now since the network is quite stable

It depends on the issue but I am telling you it might test your patience big time

It's an known issue on Fizz to-do list

Is it a home internet issue or mobile data issue?

I am using another brand with Fizz but if it's recent and sold in North America, it should be fine.

The issue must have been fixed by now as the network is quite stable

You should check with companies making use of them to see if there is a plan B until the problem is fixed.