Account still frozen after updated payment has gone through?

SaiG Posts: 1 ✭✭
Account got frozen cause card got declined but even after switching and finishing the monthly payment, it's still frozen?


  • Mike
    Mike Posts: 21,093 ✭✭
    Is your credit card expired?

    The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated in time for your next payment. You must add a new credit card before removing the one currently associated to your account.

    To update your payment method  Go to My Plans in your account. Click on Manage > Payment method.


    To contact the support


    To contact the support you need to go to this page, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.


    • Go to this page, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



    Your can also send a message via facebook messanger and click send a message (this is a bit slower)



    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • MichelP
    MichelP Posts: 8,733 ✭✭
    Please, check your credit expiration date. Your change about credit card date must be done 24 hours before the billing date.
    Please inform Fizz if you want to rectify this situation promptly.
    Try to chat today. This service is available from 8h00 to 21h00.
    Open a session online et go to your account.
    Type this:
    A green bubble chat will appear at the right bottom of the page.
    When you see it, click on
    Your chat session is there.
  • Kovid
    Kovid Posts: 588 ✭✭
    The best thing to do is to chat with CS and let them know.
    Sometimes the Fizz system does not read what is on your account properly
This discussion has been closed.