my galaxy 10, can receive calls but cant make them.

Tiffna4u
Tiffna4u Posts: 11 ✭✭
in My Mobile

my galaxy 10, can receive calls but cant make them.

is this a network issue or a phone issue?

Best Answer

  • Whizz
    Whizz Posts: 29,263 admin
    Answer ✓

    Hello Tiffna4u,
    This is a phone compatibility issue caused by the retirement of the 3G network.
    To place outgoing calls on our network, your device must support VoLTE (Voice over LTE). The Samsung Galaxy S10 / S10+ is not compatible with VoLTE on the Fizz network.
    To confirm your device status, you can test it directly from home:
    Open your phone dialer and call #TEST (#8378).
    Listen to the voice message to check if your call processes over LTE.
    Since the Galaxy S10 series lacks VoLTE support on our network, you will need to upgrade to a VoLTE-compatible phone to make outgoing calls. 
    More details in this FAQ https://fizz.ca/en/faq/incoming-calls-and-volte
    Thank you for your understanding and have a good day.
    -Alexandru, Community Moderator

This discussion has been closed.

Categories