Call the voicemail of a different user from my own fizz phone

Rainman
Rainman Posts: 7 ✭✭
in My Mobile

My wife's phone is broken.

She wants me to call her voicemail

Since I have Fizz even if I dial the 1-514-647-0999 phone number I can only enter my PIN. I can not bypass and enter her phone number to access her voicemail.

Answers

  • Chris_B
    Chris_B Posts: 927 ✭✭
    edited November 8

    Hey @Rainman,

    I found a similar question here. It seems that this given number works only if it is called from a number without Fizz voicemail. Otherwise it always redirects to the voicemail of the caller. Do you have any other phone (withouth a Fizz voicemail) available to try? Or maybe it is possible to deactivate your voicemail temporarily to try it?

  • Whizz
    Whizz Posts: 29,261 admin

    Hello Rainman,
    Thank you for reaching out to us.  

    Given this current matter try to change the voicemail PIN for your wife's voicemail. Access the Fizz account with her number and go to My Plans - Manage My Plan and select Advanced Parameters (or Advanced Settings) - PIN to Access Your Voicemail.

    Before the PIN reset, please make sure that the phone is fully updated. Please verify this and if the phone needs to be updated, proceed to do so.

    Another alternative is to try and call the number from another phone, maybe from another provider if this is possible or from a number that does not have a voicemail, as Chris_B mentioned.
    If the issue persists, we are here to assist you.

    I wish you a great day!
    Peter, Community Moderator

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 3,104 ✭✭

    Hi, did you try calling the voicemail using her SIM card?

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