No channel available, it's been 2 hours I signed up
I signed up, received an email saying "Get the popcorn ready, this will only take a few minutes. "
It's now been 2 hours, I still don't see the channels as available; whether it's on Roku, or in Fizz ios App, the channels are greyed out, and when I select one, there is an image saying that I'd need to go to fizz.ca to add the channel (even for "free basic channels").
What am I doing wrong?
Answers
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Ensure that the Region setting on your devices is set to Canada.
https://fizz.ca/en/faq/troubleshooting-im-having-issues-my-fizz-tv-channels-what-do-i-do
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Hello Podrocyte,
I'm sorry to hear about the issue you're experiencing.
After verifying your account, I can confirm that your TV subscription is already active and your channels should be available.
As Mike RZMAX correctly suggested, please make sure that the region setting on your device is set to Canada.
Kindly try uninstalling and reinstalling the Fizz TV app, and also restart both your Roku device and your mobile device.
You can also consult this helpful FAQ: https://fizz.ca/en/faq/troubleshooting-im-having-issues-my-fizz-tv-channels-what-do-i-do
If the issue persists after these steps, please contact us through the live chat so we can verify further and perform additional troubleshooting in real time.
Thank you for your understanding.
Have a good one!
-Gabriela, Community Moderator0
