help please

Stephmamalo
Stephmamalo Posts: 2 ✭
in My Mobile
hi! total newb here. I just activated my e-sim last night but I still haven't received a msg from my old provider to transfer my #? Yes, I searched and my phone is e-sim friendly, number was good to transfer over, so I'm not sure why it says my plan is still pending.
I also cannot and don't know how to transfer my current plan to my new credit card added to my file?
my phone now has 2 SIM cards in it. PLEASE HELP! Thank you!

Best Answer

  • Whizz
    Whizz Posts: 29,240 admin
    edited 2:42PM Answer ✓

    Hello @Stephmamalo,

    Verifying your Fizz account the transfer is completed, the mobile line is active and in good standing.
    Please restart your phone and test the services: https://fizz.ca/en/faq/how-test-my-fizz-line
    Related to the payment method, if you want to change it, a new one needs to be added under My settings, Payment methods, Add new payment method.
    Then set it as default to your plan under My plans, Manage, Change payment method.
    If any issues, please do not hesitate to contact us by chat to assist you further in real time.
    Thank you for your cooperation.
    Have a nice day!
    -Simona, Community Moderator

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