Internet Issues in St-Bruno?

DerekA
DerekA Posts: 2 ✭
in Internet
I saw someone else post about this but the thread was closed. My internet has also been out since before 11am today and no one on the chat support (real or virtual) is responding to me..

Answers

  • Whizz
    Whizz Posts: 29,222 admin

    Hello DerekA,

    Thank you for describing your situation to us.

    I have verified your Fizz member account and I can see that today, on 04/11/2026 at 11:06:03 our technicians found some interference on the system line (from the main equipment to one of the important poles around you).

    Our technicians have already resolved the situation at 17:17:55.

    Please check the white light on your modem periodically, if it is lit up (white) and stable, it means that your connection has been restored, and you will need to restart the modem by disconnecting the power cable from the back for 30 seconds and plugging it back in.

    Here you can see some troubleshooting steps: https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do.

    Do not hesitate to contact us privately if you encounter any other issues.

    I hope you have a pleasant day!

    -Mihai, Community Moderator

This discussion has been closed.

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