Fizz plan active but no service

Abefizz
Abefizz Posts: 2 ✭
in My Mobile
I transferred my number from Bell to Fizz. Support says the transfer is complete and my plan is active, but I only get "Emergency calls only."

I've tried restarting, resetting network settings, manual network selection, an eSIM and a new physical SIM. Nothing worked.

Support opened a technical ticket but gave no timeline. I'm without working phone service and urgently need it fixed. Has anyone had this? What helped, and how long did it take to resolve?

Best Answer

  • Whizz
    Whizz Posts: 29,222 admin
    Answer ✓

    Hello Abefizz 

    Thank you for letting us know about this situation.

    I verified your account and I can see that you contacted us previously regarding this situation and already followed all of the troubleshooting steps. Because the issue persists our agents have escalated a ticket to our technical team for further investigations.

    The ticket is currently in progress at the moment as our technical team investigates the situation. I understand that it can be uncomfortable to have to wait in this situation and I can confirm that the escalation was completed accordingly.

    I can assure you that you will be informed directly via email as soon as we have any updates from our technical team. 

    We apologize for any inconvenience and appreciate your patience.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 3,082 ✭✭

    You should also make sure APN is configured correctly and active and that your device is on the Fizz compatible devices list.

This discussion has been closed.

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