Modem won’t connect MTL

emilyterryo
emilyterryo Posts: 2 ✭
in Internet
My internet has been down about an hour and a half, I reset the modem to factory settings but the upload status light is still flashing. Area H4C

Best Answer

  • Whizz
    Whizz Posts: 29,222 admin
    Answer ✓

    Hello emilyterryo,

    Thank you for letting us know abou this situation.

    I want to inform you that our tools confirm a temporary service interruption for maintenance works in your area, affecting your internet connection. Our technicians are aware of the issue and are working to resolve it as swiftly as possible.

    While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:

    -> Flashing "@" light – The modem is reconnecting to the Fizz network.
    -> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service.

    You can check this FAQ for more details: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    We apologize for any inconvenience and appreciate your patience.

    Have a good one!
    -Vlad, Community Moderator

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