New referral reward not showing after changing the recipient line
On October 22, I changed the setting for which mobile plan receives my referral rewards, switching from my original line to my second line. Both plans are active, and my profile confirms that the second line is selected.
As I understand it, rewards that were already pending stay on the original line.
On October 23, I received two “Your invitation has been accepted!” notifications. I matched one to an existing referral in my history: its expected unlock date was blank before and now shows November 23.
I can’t find the referral corresponding to the second notification. There’s no identifiable new entry in my referral history, and no pending referral credit appears under my second line.
For anyone who has changed the recipient plan:
- Does Referral History show separate entries or sections for referrals assigned to each plan, or does it combine them into one list?
- Can you tell which plan each referral reward is assigned to?
- Should a referral accepted after the change appear under the newly selected plan while pending?
- Can there be a delay before it appears?
Thank you!
Answers
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I had a similar issue and after a back and forth with chat support they said the referral bonus may only be a applied to the first line on an account and are not displayed per line. So if you had a line, deactivated and got a new line you can no longer use accumulated bonuses.
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Thanks, but my situation is different: both lines are still active, and I’m not trying to transfer accumulated bonuses.
I used the setting Fizz provides to select which plan receives future referral rewards. My question is about a new referral notification received after that change, with no corresponding referral visible in my history or under the selected plan.
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I share you what I observed in my referral prime page and Fizz notifications :
- I observed that Fizz inscribs on our summary some new referral prime with a using date and other without that date
- Fizz send a notification for the new one with a using date but not for those without. But Fizz inscribs both in the summary and count the referral prime as pending
- When the using date is known Fizz send then a notification , If you go back to your summary you will not see a new name and prime but you will see the using date
It takes me a while to understand it because the notifications we receive don't say the name of the person who used the prime. So I thought that there was missing referral prime when I received a notification and can't see new name. I tried to get answer with support but it was really not clear. So I took time to observ during many days. Tha'ts why I can tell you what I observed. I hope it is enough clear.
I can also tell you that the new pending primes are generally add without delay. But the adjustment of unlocked primes take generally a delay of about 24H (may-be 48). Surprising. But it's what I observed.
I suggest that notifications we receive specify the name of the person who used the referral prime @Whizz please this suggestion be considerate
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Thanks for sharing! Your observations match mine. What I’m still trying to understand is how referrals are tracked when you have existing rewards assigned to line 1 and then change the setting so that future rewards go to line 2.
Does the referral history show rewards for both lines together, and can you tell which line each reward is assigned to? So far, I only see line 1 listed in my referral history.
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When the person who used your referra code will end his second payment cycleyou will receive a Fizz notification confirming the prime you get is Unlocked.
This prime will be used to reduce your plan payment on your next cycle. This prime will be then mark as Apllied.
If this prime his higher than your plan payment, The summary will indicate the amount of the plan payment in the column Applied and the balance of the prime in the column To be applied
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You can see your referral bonuses listed separately by phone number / Fizz plan. There is a drop-down box on top of the referral bonus summary to select what number / plan to see referral bonus history for. The line currently configured to receive new referral bonuses is marked as "(default)".
https://zone.fizz.ca/dce/customer-ui-prod/account/referral/history
It also lists the details of each referral further down on the page.
I have not seen any irregularities in how referral bonuses are listed or awarded and, as you can see, both of my lines have received bonuses in the past, thus I did change the line receiving them away from the original default (i.e. the first line I activated).
From what other forum members have written in the past though, when it comes to Home Internet referrals in Québec, they may only show once the Home Internet line is activated which may take a couple of weeks from the order date.
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