activation
i am trying to activate my physical sim card but it keeps telling me i need to talk to an agent to make sure im me . im logged onto my account and i have the maied sxim ready to go . why cant i jut do it myself . i got a really bad repreentative that just did nothing but make m mad . wanted a card i dont have anymore amnd my id . . like just activare my sim already . why is this doing thid to me .
Answers
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Contact support via chat
https://fizz.ca/en/support
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@Whizz Can you help @Samdelish Thanks
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Hi @Samdelish
you must know thar you always start the chat whit a robot. But after few Questions/Answers, you will chat with a real agent. Go on
Welcome in the Fizz community
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Hello Samdelish ,
I am sorry for the situation you have encountered.
If you are experiencing issues submitting the SIM card change request directly from your Fizz account, we can assist you with this request. However, this can only be done after your identity has been validated by our dedicated department.
The identity validation step is mandatory to protect your Fizz account and phone number, as we need to ensure that you are the rightful owner of the account.
You can also consult the following FAQ for more information: https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan
Your case has already been escalated to our dedicated department, and you will be contacted at the email address associated with your Fizz account to discuss this matter further.
Thank you for your understanding and cooperation.
Have a great day!
-Gabriela, Community Moderator1
