I cant recieve or send text... CAN ANYONE HELP??

Pmango
Pmango Posts: 2 ✭
in My Mobile
I cant recieve or send text and its included in my plan. CAN ANYONE HELP?? I HATE THIS COMPANY

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 10,328 ✭✭
    edited September 28

    Have you installed your Fizz SIM or eSIM correctly?

    Reboot your phone and retry.

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,870 ✭✭

    https://fizz.ca/en/support

    You can contact support via chat

  • Goldfinch
    Goldfinch Posts: 1,750 ✭✭

    Welcome to the Fizz forum. I see you're new to the forum but I don't know if you are also a new Fizz member, or if you have been with Fizz for a while and they have stopped working.

    This page lists some troubleshooting tips: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    Good luck!

  • Whizz
    Whizz Posts: 28,976 admin

    Hello Pmango ,

    Sorry to hear about the issue.
    I verified your account and it appears that you managed to reach our customer service which informed you that you don`t have texts included in your plan.

    While it`s necesary to have them included when sending them , receiving them is free so you should be able to receive texts even if you don`t have them included.

    Just be sure to reset your phone`s network settings or make sure that you have the correct SMSC number in your device.

    More details can be found here : https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages at point 7 and 8

    I also saw that you changed your plan - so if you still have issues after the new cycle starts also , please reach our colleagues on chat for further investigations.

    Have a good one,
    Raul, Community Moderator

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