Unable to use the Smart Switch app to transfer from my S23 to a new S26 Ultra

Bhavana
Bhavana Posts: 2 ✭
in My Mobile
I am Unable to use the Smart Switch app to transfer from my S23 to a new S26 Ultra.
In S23, I have all the settings correct and both are in the same wi-fi and I also tried a cable connected to both but no luck. I am not able to see the options as mentioned in the you tube vlog:
https://youtu.be/Z_1TMwurzak?si=-Xly8936CJyfeGv2
Can you help in this regards?

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 10,328 ✭✭
    edited September 28

    Hi.

    • Update Smart Switch on both phones
    • Enable Nearby device scanning on the S23
    • Use a real USB‑C data cable (not charge‑only)

    The original Samsung cable Or any cable labeled USB‑C 3.0 / 3.1 / data

    • Start Smart Switch on the S26 Ultra first (Receive data)
    • Same Wi‑Fi, Bluetooth ON
    • Reset network settings on the S23 if wireless still fails

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