What's going on with access to network (phone and data) with Fizz in Ottawa South?

DJANFX
DJANFX Posts: 2 ✭
in My Mobile
I am experiencing tower handoff dropouts near Bank and Walkley in Ottawa South, a known local issue (I did my research). Friends have made me aware that they can't reach me by phone and I constantly lose internet access over my phone across the city (worst in Ottawa South). The issues have been getting worse and worse in the last few weeks. I noticed that these are the same issues I faced when I was client with Freedom mobile before and there is no coincidence since Fizz is now fully integrating with Freedom mobile network (after Videotron bought the company). I need my SIM profile re-provisioned or an escalation to network engineering.

Best Answer

  • Whizz
    Whizz Posts: 28,976 admin
    Answer ✓

    Hello DJANFX,

    Thank you for letting us know about this situation.

    I have made the necessary verifications and the area mentioned should be covered through our network.

    Considering the issue mentioned, the most important thing is to make sure your phone selects the Fizz mobile network automatically. The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic
    iPhone: Settings → Cellular → Network Selection → Automatic

    Also, please check if you have any iOS/Android updates available for your phone.

    If the issue persists please contact us directly from the support page and we will assist you accordingly. You can do that here: https://fizz.ca/en/support

    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

This discussion has been closed.

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