Recently bought a Galaxy Z Flip 8 5G phone directly from Fizz. VoLTE still doesn't work :(

lyeung
lyeung Posts: 4 ✭
in My Mobile
So I recently switched to a new plan with Fizz on my old Samsung S10e only to realize the phone is too old and isn't VoLTE compatible. Okay, so I check the phone list that Fizz put out - Galaxy Z Flip 8 5G is on the list and the site says the phone is VoLTE compatible if I buy it from Fizz. No problem, I buy the phone directly from Fizz's site, and upon delivery I excitedly insert my Fizz SIM card. I called the VoLTE test number and it still doesn't go through and says my plan's the issue? What gives??? I followed every instruction, why am I still not able to use VoLTE?

Best Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 918 ✭✭
    edited September 21 Answer ✓

    Check your SIM card. Does it have a lightning bolt printed on it? If not, your SIM card is too old and you need to do a SIM card swap at Fizz. You keep your existing plan when doing so.

    https://fizz.ca/en/faq/incoming-calls-and-volte

    https://zone.fizz.ca/dce/customer-ui-prod/account/plan

    Manage my plan → Change my SIM

  • Whizz
    Whizz Posts: 28,910 admin
    Answer ✓

    Hi @lyeung ,

    Do check the SIM card as per the recommendation already received and be sure to also check under the phone's settings if you can manually force its network connection mode to VoLTE or 5G, provided the SIM card you have is indeed an LTE one, of course.

    For the Galaxy Z Flip 8 5G it should be under Settings→Connections→Mobile networks→Network mode.

    For a more in-depth analyses and assistance on this case, feel free to contact us on Live chat by using this link here via Incognito mode:
    https://fizz.ca/en/contact-us
    Simply scroll down and click on Chat with an agent.

    Have a  good one!

    Andrei, Fizz Team

Answers

  • lyeung
    lyeung Posts: 4 ✭
    Hi there! Thanks for the response, I just opened up the SIM compartment to check and yes I can verify there is an orange lightning bolt printed on it.

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