Internet down

Hello Simon D. 83681,
I am sorry to hear about the situation encountered.
After verifying from my side, I can confirm that the modem appears online in our tools and no signal degradation has been detected.
Kindly ensure that all cables are securely connected at both ends and that the modem is plugged directly into a wall outlet, without the use of a power bar or extension cord.
If you have already rebooted the modem, please try restoring it to factory settings. To do so, locate the reset button and, using a small sharp object, press and hold it for approximately 10 seconds. This will reset any changes made to your modem's settings.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
You may also find the following FAQ helpful: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
If the issue still persists, please reach out to our support team via live-chat for real-time assistance: https://fizz.ca/en/support.
Thank you for your understanding and cooperation.
I hope you have a pleasant day!
-Gabriela, Community Moderator