Faster modem

glev
glev Posts: 2 ✭
in Internet
I switched my internet plan from 200mbps to 500mbps but I still have the same modem...is this ok ? Cause I don't see any faster connection, my ping shows 80 mbps and it's slower than before. I want to get the faster modem.

Answers

  • Whizz
    Whizz Posts: 28,862 admin

    Hello glev,
    Thank you for describing your request to us.

    The new modem model CODA 5610Q is currently available only for the new Home Internet plans created by our new customers because we're low on stock for this modem model. If you change your Home Internet plan from 200 Mbps to 500 Mbps, the same modem will be linked to your Fizz member account and I can assure you that this Fizz modem model is capable of reaching the 500 Mbps speed without issues.

    I have verified your modem, and I can see that its signals are good. To further verify your situation, please follow these steps: electrically restart your modem by disconnecting the power cord from the outlet; disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds, then connect them back and make sure that it is well screwed at both ends, then plug the power cable back in.
    You might have to restart your devices connected to the Wi-Fi and with the Ethernet cable too.
    Verify this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it.
    If the situation persists, feel free to reach us on chat by accessing this link: https://fizz.ca/en/support.

    I hope you have a pleasant day!
    -Mihai, Community Moderator

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