No data left, 2 day to go

ConceptofaplanX
ConceptofaplanX Posts: 12 ✭✭
in Data Gifting

Until new contract max 150gb (learned the hard way)

If someone can send his/her extra gb. Would be appreciated. Thank you

O8M1J

Comments

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 4,160 ✭✭
    edited September 7

    Hello @ConceptofaplanX

    I'll send you some

    Welcome in the Fizz Community

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 4,160 ✭✭
    edited September 7

    Sorry @ConceptofaplanX

    I can't send you some

    Z anglais.png

    You must have a plan with data to receive some. If you made a mistake writing your referral code I suggest you to start a new discussion with the good one

    Have a nice day

  • ConceptofaplanX
    ConceptofaplanX Posts: 12 ✭✭

    Hi

    It's weird because i do have a data plan but i think it's because i am chaging plan right now im in between plan.

    The referral code is the right one. i will try to ask to fizz customer service.

    thanks

  • CUI M.
    CUI M. Posts: 5 ✭✭

    QAO9Z need some data, thanks.

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 4,160 ✭✭
    edited September 7
    https://forum.fizz.ca/en/discussion/comment/7251388#Comment_7251388

    May be you had first a plan without data and just change for one with data. In that case your new plan should start when your new cycle will start

    @Whizz could you look it for her please. Thanks

  • ConceptofaplanX
    ConceptofaplanX Posts: 12 ✭✭

    I had a data plan with 80gb im switching for one 150gb.

    Im trying to contact fizz must be a bug

  • Whizz
    Whizz Posts: 29,053 admin

    Hello @SuperFrizz 5CQ2W,
    The user is able to receive data.

    I verified your data usage and I can see that you have only a few MB left in your base plan from which you can
    Please note, that only data from the base plan can be sent as gift.
    Here you can see more details: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

    Have a good day!
    -Eugen, Community Moderator

    https://forum.fizz.ca/en/discussion/comment/7251391#Comment_7251391
  • ConceptofaplanX
    ConceptofaplanX Posts: 12 ✭✭

    Thanks for the investigation

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 4,160 ✭✭
    https://forum.fizz.ca/en/discussion/comment/7251409#Comment_7251409

    I am sorry about that.

    I just try again to send you some data and still receive the same message.

    It's strange because I have still few data to share from my base plan. The last one. And I assure you that I pay attention to well write your code (good letters and numbers without space before or after the code). I received a private message about it from @Whizz . I sent an answer asking to investigate why I always receive the same message with your code eventhough I respect all the rules and procedures.

    NB I did not try to send more datas than what I have in my base plan because we can't go on with the data's gifting procedure when this kind of message appear at the step where we write the code. It's the first step and the system don't allowed to go further.

    I saw you start a new post to ask data. It's the best way to act in that bad situation. I hope you will receive a lot ot data. But not mine because the system stop me and I really don't understand why.

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 4,160 ✭✭
    edited September 7

    @Whizz

    If it's possible, I allowed you to transfer 500Mb of datas from my base plan to @ConceptofaplanX plan because all this deplorable situation, that I really don't understand, probably prevented her from receiving the requested data

    Please confirm me when it wil be done

  • Goldfinch
    Goldfinch Posts: 1,858 ✭✭

    I also just tried to send data and received the same message. Sorry about that!

  • ConceptofaplanX
    ConceptofaplanX Posts: 12 ✭✭

    Thanks guys. I will contact fizz support and just wait until my new contract come in.

    I really appreciate your support

  • user000
    user000 Posts: 246 ✭✭

    I send some

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 4,160 ✭✭

    Hi @ConceptofaplanX

    I just send you some. Now I'm able.

    I suppose it's because you start your new cycle.

    I still don't understand what happened and the last answer I received from @whizz was to chat with support. I gave up. Enough time passed trying understand. I'm turning the page.

    Have a nice day

This discussion has been closed.

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