I can't manage my internet plan.
I'll be moving in a couple of days, and at my new place Fizz internet in unavailable, so I want to cancel it (while keeping my mobile plan with Fizz as is) I clicked on manage my plan for my internet, and all I get is the loading icon, nothing will load. I made sure to wait several minutes, (15-20 in fact) and I'm still getting the loading circle. Most frustratingly, When I click on manage my plan for my mobile, the page loads in seconds. I need to cancel my internet, otherwise I'm paying $55 a month for nothing. Can someone help me please?
Best Answer
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Hello Big_Bad_John_55,
Sorry to hear you're running into that infinite loading wheel! Since your mobile plan loads fine, this is likely a temporary portal caching issue specific to your home internet account profile.
Here are a few quick ways to bypass this and get your internet plan cancelled:
Open an Incognito or Private browsing window in Chrome, Edge, or Firefox, log into your account, and try accessing Manage Plan again.
Switch browsers (or try using a mobile browser on mobile data rather than Wi-Fi).
Hope this will resolve this issue.
Have a nice day.
-Alexandru, Community Moderator1
Answers
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I've tried clearing the cache for my PC, it still won't load, using the Fizz app on my phone, still won't load, and yet, as I said before, I can click on manage my plan for my mobile and it pops up right away. Doesn't make sense...
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