EXT network at home
I did chat with support agent and seems like I am out of luck. My phone is Pixel 10a. Just checking if other had similar situation and what was the solution?
Best Answer
-
Hello @Yanksingh ,
Thank you for reaching out to us.If you're in an area where the Fizz network signal is limited or unavailable, Fizz provides Extended Coverage (EXT) through its partner networks. Your phone can automatically connect to one of these partner networks so you can continue using your mobile services.
Keep in mind that Extended Coverage is intended for occasional use when you're outside the Fizz coverage area, and your device must be configured to allow connection to partner networks. You have here this file with the necessary information related to the partner networks: https://fizz.ca/en/faq/subscription-area-and-coverage-area
Also, for voice services, Fizz supports VoLTE (Voice over LTE) on compatible devices. VoLTE allows calls to be made over the LTE network, providing better call quality, faster call setup times, and ensuring voice service remains available as older 3G networks are phased out. To make sure your phone is Fizz Volte compatible, I am attaching this file here: https://fizz.ca/en/faq/incoming-calls-and-volte
I wish you a great day!
-Peter, Community Moderator
0
Answers
-
Did support clarify if this is an issue? The FAQ says you can only use partner networks for a few months without invalidating the terms but they might be able to clarify or exclude on that policy.
0 -
@Yanksingh said:
I just signed up for a trial. Based on the coverage page, I shoud be abe to access the Fizz network at home. But when I activate my esim, it always connect to EXT network. I tried manually connect to Fizz but it says couldn't connect since there is no service and goes back to EXT network.I did chat with support agent and seems like I am out of luck. My phone is Pixel 10a. Just checking if other had similar situation and what was the solution?
Try to start a private communication with a Fizz moderator on the forum. They often are able to give good help. Just click on the little enveloppe up this page <click on the little square with a pen < write whizz on the recipients line and explain your situation.
Goog luck and welcome in the Fizz Community
0 -
Please also note that it is normal for new activations to show Fizz EXT for the first few days.
https://fizz.ca/en/faq/abcs-fizz-mobile-services
Exception if you are new to Fizz: The network name displayed on your phone will not initially be “Fizz.” Instead, you will see Fizz EXT. We are aware of this and are working to resolve it. Rest assured, your phone is not in roaming mode and no charges will be billed. Simply restart your phone 72 hours (that is, 3 days) after activating your SIM card, and everything will return to normal.
0 -
Wait for several days and keep trying. If it still does not work, you can cancel it.
0 -
> @MobileFizzer_VBMV6 said:
> Please also note that it is normal for new activations to show Fizz EXT for the first few days.
>
> https://fizz.ca/en/faq/abcs-fizz-mobile-services
>
> Exception if you are new to Fizz: The network name displayed on your phone will not initially be “Fizz.” Instead, you will see Fizz EXT. We are aware of this and are working to resolve it. Rest assured, your phone is not in roaming mode and no charges will be billed. Simply restart your phone 72 hours (that is, 3 days) after activating your SIM card, and everything will return to normal.
It's been 10 days and still I am only able to connect to EXT network.0 -
> @SuperFrizz 5CQ2W said:
> > @Yanksingh said:
> > I just signed up for a trial. Based on the coverage page, I shoud be abe to access the Fizz network at home. But when I activate my esim, it always connect to EXT network. I tried manually connect to Fizz but it says couldn't connect since there is no service and goes back to EXT network.
> >
> > I did chat with support agent and seems like I am out of luck. My phone is Pixel 10a. Just checking if other had similar situation and what was the solution?
>
> Try to start a private communication with a Fizz moderator on the forum. They often are able to give good help. Just click on the little enveloppe up this page <click on the little square with a pen < write **whizz** on the recipients line and explain your situation.
>
> Goog luck and welcome in the Fizz Community
I guess I am new so I don't have an option to send PM yet.0 -
It's been 10 days and still I am only able to connect to EXT network.
In that case, you can check what network you are actually connected to.
For the Pixel 10a, "dial" *#*#4636#*#* and select Phone Information from the menu. You should see the network you are connected to as a six digit number, starting with 302 (which is the country code for Canada).302 500 Fizz (Vidéotron)
302 490 Fizz (Freedom Mobile)
302 610 Fizz EXT (Bell)
302 720 Fizz EXT (Rogers)
302 220 Fizz EXT (Telus)If you do see one of the first two, you are actually on the Fizz network and it is just a display issue.
If you are indeed on one of the Fizz EXT, then more information about your location may be helpful.
For example, if you are in Manitoba, there is no Fizz network yet and permanently lingering on a Fizz EXT network is perfectly acceptable as long as the majority of your usage is within Fizz' Manitoba subscription area.
Also, you mention that you have the Fizz EXT situation "at home". Does that mean, if you move around in your area, there are places where you can on the native Fizz network?I guess I am new so I don't have an option to send PM yet.
Have you tried the small envelope pictogram, upper right corner, rather when you click on your profile icon (mobile browser) or right next to your profile icon (desktop browser)? That's where you find a "New Message" option to send a PM.
0 -
Try to send to pm here to whizz: https://forum.fizz.ca/en/messages/add`
Don't Work send with private browser mode message here: https://fizz.ca/en/support
0 -
> @MobileFizzer_VBMV6 said:
> > It's been 10 days and still I am only able to connect to EXT network.
>
> In that case, you can check what network you are actually connected to.
> For the Pixel 10a, "dial" \*#\*#4636#\*#\* and select Phone Information from the menu. You should see the network you are connected to as a six digit number, starting with 302 (which is the country code for Canada).
>
> 302 500 Fizz (Vidéotron)
> 302 490 Fizz (Freedom Mobile)
> 302 610 Fizz EXT (Bell)
> 302 720 Fizz EXT (Rogers)
> 302 220 Fizz EXT (Telus)
I guess I should be looking at IMSI ? That is indeed 302500xxxxxxxxx0 -
> @G225 code IRSGE said:
> Try to send to pm here to whizz: https://forum.fizz.ca/en/messages/add`
>
> Don't Work send with private browser mode message here: https://fizz.ca/en/support
Don't have permissions.0 -
My location is west end of Ottawa. I am not sure if I should post the postal code here but based on the coverage, I am in the purple zone. And I saw the network connected to "FIZZ" only when I was at my work. But at home it says "FIZZ EXT" and I will be spending most of the time at home.0
-
I guess I should be looking at IMSI ? That is indeed 302500xxxxxxxxx
IMSI will only tell you what network your SIM is from. That will always be start with 302500, for any Fizz SIM card, but won't tell you what network you are currently connected to.
My location is west end of Ottawa. I saw the network connected to "FIZZ" only when I was at my work. But at home it says "FIZZ EXT".
That would indicate that there is no actual technical issue but you simply don't have Fizz native network coverage at your place.
According to Fizz' network coverage map, there are places west of Ottawa that are in Fizz' subscription area but outside of Fizz' current native network coverage, however, they are as far out as Renfrew or the White Lake.
As long as your plan is registered at your actual residential address within the (purple) subscription area, you shouldn't have to worry though. After all, you can't be expected to stay off the EXT networks if Fizz is explicitly allowing you to subscribe from an area where they don't yet have their own network coverage.1 -
I am in town called Richmond just south of Kanata. I was able to briefly connect to FIZZ native connection today at home but the signal strength was 1 bar only and it switched back to EXT.
I have asked support team to escalate my case.0 -
@MobileFizzer_VBMV6 said:
Please also note that it is normal for new activations to show Fizz EXT for the first few days.https://fizz.ca/en/faq/abcs-fizz-mobile-services
Exception if you are new to Fizz: The network name displayed on your phone will not initially be “Fizz.” Instead, you will see Fizz EXT. We are aware of this and are working to resolve it. Rest assured, your phone is not in roaming mode and no charges will be billed. Simply restart your phone 72 hours (that is, 3 days) after activating your SIM card, and everything will return to normal.
This was my experience too. After a few days I was fine.
0 -
I am in town called Richmond just south of Kanata.
That actually makes perfect sense. You are right at the edge of Vidéotron's Ottawa area network coverage. Richmond itself, according to cellmapper.net, has no Vidéotron towers and whatever weak signals you get are surrounding neighbourhoods such as Stittsville, Kanata, Barrhaven and Manotick, which, again according to cellmapper.net, are all the southern-most towers of Vidéotron's Ottawa coverage area. On the other hand, the EXT networks all have towers right in an around Richmond which is why they have good signals at your home. So, what you are experiencing is in fact expected.
If you absolutely want to stay on the native Fizz network, you can try disabling 5G on your phone and use manual network selection for the Fizz network. LTE signals often (but not always) have slightly wider range than 5G does, so you may be able to somewhat stabilize your network connection to the native Fizz network this way.
Otherwise, it just is what it is for the time being. Vidéotron will eventually have to extend their coverage area to include Richmond (because it is already in their subscription area today), however, their timeline for this extension is of course unknown to the general public and may in fact be some years away.
0 -
Hi @Yanksingh
Do not be concerned.
I live in Winnipeg manitoba inside the subscription area and have been on EXT for three years.
As @MobileFizzer_VBMV6 mentioned, there are no true fizz towers in Manitoba.
Sign up for Fizz and don’t give it a second thought.
If all of a sudden it becomes problematic, which I doubt very much, Fizz will reach out to you for an explanation.
As a side note, Canada wide is only 1.00 a month more as is coverage for the USA. Well worth it “just in case”.
Cheers
Brad1 -
I agree that I wouldn't be concerned simply using the EXT networks when at home in this situation. I don't think, Fizz would flag that in this situation and even if they were, you can make a very good argument as to why flagging it is unreasonable.
However, the situation is not exactly the same as in Manitoba. Because @Yanksingh's phone does see (weak) Fizz signals, it may try to move back and forth between the Fizz and Fizz EXT networks frequently causing service instability. Something @BradDoell wouldn't see in Manitoba because there is no native Fizz signal there.
At the end, it is a question on how manageable it is, and whether @Yanksingh's preference is on managing the situation or avoiding it.
0 -
Don't worry about it.
0 -
@MobileFizzer_VBMV6 said:
302 500 Fizz (Vidéotron)
302 490 Fizz (Freedom Mobile)
302 610 Fizz EXT (Bell)
302 720 Fizz EXT (Rogers)
302 220 Fizz EXT (Telus)What would it say for actual roaming?
0 -
@bjlockie said:
What would it say for actual roaming?What do you mean exactly by "actual" roaming? International? That would be anything for the first number is not 302. But for International Roaming, you don't really need to look up the numeric network codes because your phone would display the network name accurately.
0 -
"actual roaming". outside Fizz-Ext but still in Canada.
Would it display the network name even if it is Bell?0 -
No, it would display Fizz EXT. If you are on Android and download Net Monster, that app will display Bell, Rogers, Telus, etc.
0 -
@bjlockie said:
"actual roaming". outside Fizz-Ext but still in Canada.I don't think, there is such a thing. Anything in Canada that is not either Vidéotron or Freedom would display as Fizz EXT. Although, admittedly, I haven't tried SaskTel. On modern phones, Fizz EXT isn't even being flagged as "Roaming" in that you don't have to turn on Data Roaming to use mobile data on the Fizz EXT networks.
0 -
@MobileFizzer_VBMV6 said:
@bjlockie said:
"actual roaming". outside Fizz-Ext but still in Canada.I don't think, there is such a thing. Anything in Canada that is not either Vidéotron or Freedom would display as Fizz EXT. Although, admittedly, I haven't tried SaskTel. On modern phones, Fizz EXT isn't even being flagged as "Roaming" in that you don't have to turn on Data Roaming to use mobile data on the Fizz EXT networks.
I tried SaskTel when I was in Saskatchewan this summer, and yes, it does display as Fizz EXT.
0 -
My posts are still waiting for the approval.
My phone connects to EXT when auto network is selected. I tried to enable wifi calling but I guess I am still on the trial, I can't enable the wifi calling.0 -
@Yanksingh said:
My posts are still waiting for the approval.
My phone connects to EXT when auto network is selected. I tried to enable wifi calling but I guess I am still on the trial, I can't enable the wifi calling.Yeah, Wi-Fi Calling is not available with the Fizz free trial. You'll need to sign up for a Fizz plan before you can enable it.
0 -
Thanks folks. So if I leave the network selection at auto, it's always connected to EXT. Only support agent asked me to try manually connect to FIZZ network which it failed everytime.0
