reactivating mobile plan
inside "my plans" when i click the reactivate bubble, it takes me to "Check if your address is located within our subscription area" after i select my address it give me 3 options.
What would you like to do?
Order and activate an eSIM
$0 | With QR code
Order a physical SIM card
Shipping: $15
Activate a physical SIM card
With activation code
i want to keep my same phone number, why would it ask me to activate a sim card?
Best Answer
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Hello @RayG ,
I am sorry for the trouble you experienced.
I have checked your account and the option to reactivate your plan is now available. When reactivating, you can select your preferred SIM type and rebuild your plan; since your account was deactivated less than 60 days ago, you can keep your original phone number, and please feel free to reach out to our chat support if you run into any issues: https://fizz.ca/en/support
Please consult our FAQ too:https://fizz.ca/en/faq/reactivate
Thank you for your cooperation.
Have a nice day!
-Simona, Community Moderator0
Answers
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Hello @RayG
It,s because you must have sim card or esim card from Fizz when you take a plan with Fizz.
Welcome to the forum and Fizz community
PS Don,t forget to use a referral code from a fizzer when suscribing your plan. You will then have a referral prime (25$ to 40$ depends where you live)0 -
i followed the steps thank you, towards the end it asks if i want to keep same number, i guess when you deactivate and reactivate a plan you have to buy another sim card. closed thanks
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