why do i have frequent micro-disconnection?
I'm disabled and forced to stay home at all time, i do a lot of internet and i've been getting these very frequent micro-disconnections from internet, I want to have a connection working at all time or i'll just go to another company because it bothers me a lot.... I've done everything I read on internet about disconnecting the routeur, the cables, pressing the little button with something sharp, nothing works, what can I do to have a stable connection? If I dont get helped soon, i will go for vidéotron......
Best Answer
-
Hello Alex L. #28353,
I’m sorry to hear you're experiencing intermittent drops, especially when relying on your connection throughout the day!
After reviewing your line telemetry and modem signal metrics, the physical line signal entering your home is clean and stable.
Since the line signal is solid, micro-disconnections are typically caused by local Wi-Fi band-steering conflicts or wireless interference. Here is how you can separate your Wi-Fi bands and troubleshoot the connection:
Open a web browser on a device connected to your home network and go to 192.168.0.1 (or 192.168.100.1).
Log in using your modem credentials (if you haven't changed them, use cusadmin as the username and your Wi-Fi password/modem admin password).
Navigate to Wireless > Basic Settings (or Wi-Fi Settings).
Locate the option for Band Steering (or "Use single network name/SSID") and disable it.
Rename your 5 GHz network by adding _5G to the end of the name (e.g., MyHomeNetwork_5G).
Save your changes. You will now see two distinct networks available on your devices so you can manually connect to the faster 5 GHz band.
Additional Troubleshooting Steps:
Connect your computer directly to the modem with an Ethernet cable. If the micro-drops stop, the issue is strictly isolated to Wi-Fi signal interference.
Ensure the modem is elevated in an open space, away from large appliances, metal objects, or cordless phone bases.
Unplug the modem's power cable for 30 seconds and plug it back in to force a fresh channel scan.
If you continue to experience drops while connected directly via Ethernet, please send us a direct message so we can investigate further.
Here is an FAQ with more details https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
Have a nice day!
-Alexandru, Community Moderator0
