My fizz account points hasn't rewarded for almost 1 year

Alps
Alps Posts: 13 ✭✭
in Your Fizz Account

My fizz account points hasn't rewarded for almost 1 year, as well as the badges.

Best Answer

  • Whizz
    Whizz Posts: 28,414 admin
    Answer ✓

    Hello Alps 

    Thank you for letting us know about this situation.

    I verified your Fizz account and I can see that the points for the rewards program are not added correctly in the recent period.

    Because of that I have escalated a ticket to our technical department in order to verify the situation. You can see the ticket in your Fizz account under My settings > My tickets.

    You will be informed via email as soon as we have any updates from our technical team.

    We apologize for any inconvenience and appreciate your patience

    Have a good one!

    -Vlad, Community Moderator

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,536 ✭✭

    Hi, that's pretty common.
    Try to contact support via chat or a private message.

  • Mike RZMAX
    Mike RZMAX Posts: 10,040 ✭✭
    edited 12:21AM

    @Alps said:
    My fizz account points hasn't rewarded for almost 1 year, as well as the badges.

    For this issue, contact support
    https://fizz.ca/en/support

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 3,648 ✭✭
    edited 12:44AM

    @Alps said:
    My fizz account points hasn't rewarded for almost 1 year, as well as the badges.

    Hello
    When I started to follow my points in the past, I noticed some errors from time to time. Then I contacted support to resolve those problems. do the same and follow your things regularly. It's easier to adjust things when it is recent. Good luck with this.
    Welcome in the Forum and Fizz Community

This discussion has been closed.

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