Add an eSim to my new iPhone but it is not activated

shan903
shan903 Posts: 2 ✭
in My Mobile
Added a new eSim for my existing plan to a new iphone. The eSim status remain "Activating..." for more than 30 minutes. What should I do now?

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,940 ✭✭

    Hi, you can contact support via chat
    https://fizz.ca/en/support

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 4,160 ✭✭

    @shan903 said:
    Added a new eSim for my existing plan to a new iphone. The eSim status remain "Activating..." for more than 30 minutes. What should I do now?

    I hope you are OK now. If no, you can also open a private discussion with a moderator Fizz on the Forum. Use the little enveloppe up this page. Tape Whizz on the Recipients line.

    Welcome in the Forum and Fizz Community

  • Whizz
    Whizz Posts: 29,053 admin

    Hello shan903 ,

    Sorry to hear about the issue.

    From what I verified, it appears that the Sim change operation has been completed.
    Please restart your phone ,enable / disable airplane mode and test the line using these details : https://fizz.ca/en/faq/how-test-my-fizz-line

    If the issue persists, reach us on Live chat for further investigations.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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