Buying a phone end with an error
Trying to buy a Pixel 10 with the 500$ gift.
Tried with my usual payment card (mastercard) which end with an error: Une erreur est survenue. Veuillez réessayer plus tard.
Tried with another payment card (visa) which end with a different error: La transaction a été refusée. Veuillez contacter votre institution financière ou utiliser une autre carte.
Just called Desjardins, both card are ok and they see the transaction attempt and nothing wrong on their side, probably a problem with fizz.
Should I just keep trying the whole afternoon? Anyone else has the same problem?
Best Answers
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Hello @Burgergold
You should contact support for that : https://fizz.ca/en/support
@whizz could you help him
Welcome in the Forum and Fizz community1 -
Hello Burgergold,
Thank you for letting us know about this situation.
I verified your account and I can see that both cards mentioned are being declined for security reasons. This means that our dedicated department will have to verify your identity to be able to use one of these cards.
I noticed that you contacted us on our live chat in the meantime and completed the steps for the verification procedure. The agent that you discussed with has escalated this situation accordingly. I can assure you that the request is currently under investigation with our dedicated team.
We apologize for any inconvenience and appreciate your patience.Have a good one!
-Vlad, Community Moderator0
Answers
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@Burgergold said:
Trying to buy a Pixel 10 with the 500$ gift.Tried with my usual payment card (mastercard) which end with an error: Une erreur est survenue. Veuillez réessayer plus tard.
Tried with another payment card (visa) which end with a different error: La transaction a été refusée. Veuillez contacter votre institution financière ou utiliser une autre carte.
Just called Desjardins, both card are ok and they see the transaction attempt and nothing wrong on their side, probably a problem with fizz.
Should I just keep trying the whole afternoon? Anyone else has the same problem?
For this issue, you need to contact support.
https://fizz.ca/en/support0 -
@SuperFrizz 5CQ2W said:
Hello @Burgergold
You should contact support for that : https://fizz.ca/en/support
@whizz could you help him
Welcome in the Forum and Fizz communityTried, case escalated but still can't buy a phone.
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@Mike RZMAX said:
@Burgergold said:
Trying to buy a Pixel 10 with the 500$ gift.Tried with my usual payment card (mastercard) which end with an error: Une erreur est survenue. Veuillez réessayer plus tard.
Tried with another payment card (visa) which end with a different error: La transaction a été refusée. Veuillez contacter votre institution financière ou utiliser une autre carte.
Just called Desjardins, both card are ok and they see the transaction attempt and nothing wrong on their side, probably a problem with fizz.
Should I just keep trying the whole afternoon? Anyone else has the same problem?
For this issue, you need to contact support.
https://fizz.ca/en/supportTried, case escalated but still can't buy a phone.
0 -
@Burgergold said:
@Mike RZMAX said:
@Burgergold said:
Trying to buy a Pixel 10 with the 500$ gift.Tried with my usual payment card (mastercard) which end with an error: Une erreur est survenue. Veuillez réessayer plus tard.
Tried with another payment card (visa) which end with a different error: La transaction a été refusée. Veuillez contacter votre institution financière ou utiliser une autre carte.
Just called Desjardins, both card are ok and they see the transaction attempt and nothing wrong on their side, probably a problem with fizz.
Should I just keep trying the whole afternoon? Anyone else has the same problem?
For this issue, you need to contact support.
https://fizz.ca/en/supportTried, case escalated but still can't buy a phone.
Have you tried another credit card?
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