Wifi Calling

Hooray! It looks like wifi calling is becoming available. Check out https://fizz.ca/en/faq/how-does-wi-fi-calling-work.

Best Answer

  • Whizz
    Whizz admin
    Answer ✓

    Thank you for your interest in the Wi-Fi Calling feature.

    At this time, Wi-Fi Calling is only available on Samsung Galaxy Z Series 8 devices. Due to the fact that this feature is currently being rolled out in phases, support for additional devices will be introduced gradually over time.

    While we do not have a confirmed timeline for when other devices will be added, our teams are continuously working to expand compatibility as the rollout progresses.

    In the meantime, we recommend keeping your device updated with the latest software version and following our official channels for any future announcements regarding Wi-Fi Calling availability.

    I wish you a great day!

    -Peter, Community Moderator

Answers

  • Unfortunately it’s not available on my phobie (an iPhone 12). It worked with my old carrier so it must only be available with select phones right now on Fizz.

  • Wifi calling also isn’t available internationally. Only in Canada (or Canada and the US if you have a Canada/US plan).

  • SuperFrizz 5CQ2W
    edited August 8

    May be not so interesting that I first thought when I read that part of the Fizz's info :

    (*Conditions: Wi‑Fi Calling is available at no additional charge for Fizz customers whose mobile devices support the Wi‑Fi Calling feature. To use the service, customers must enable the feature in their device settings and accept the service terms and conditions. The service is available in Canada and the United States with an eligible plan. A Canada/US plan is required when using the service in the United States. The service is not currently available overseas.Wi‑Fi Calling requires access to a wired internet connection to transmit the signal. While the service may work on certain means of transportation (train, bus, airplane, boat, etc.), its performance cannot be guaranteed. In addition, some public venues (hotels, restaurants, etc.) block voice calls over their Wi‑Fi networks. If the customer’s Mobile plan does not include unlimited calling minutes, any minutes used through Wi‑Fi Calling will be deducted from the minutes included in the plan, which may result in additional charges if those minutes are exceeded. Using Wi‑Fi Calling to place calls and send picture or video messages uses internet data, which will be deducted from the internet plan belonging to the provider of the Wi‑Fi connection.)

  • @SuperFrizz 5CQ2W said:
    May be not so interesting that I first thought when I read that part of the Fizz's info :

    (*Conditions: Wi‑Fi Calling is available at no additional charge for Fizz customers whose mobile devices support the Wi‑Fi Calling feature. To use the service, customers must enable the feature in their device settings and accept the service terms and conditions. The service is available in Canada and the United States with an eligible plan. A Canada/US plan is required when using the service in the United States. The service is not currently available overseas.Wi‑Fi Calling requires access to a wired internet connection to transmit the signal. While the service may work on certain means of transportation (train, bus, airplane, boat, etc.), its performance cannot be guaranteed. In addition, some public venues (hotels, restaurants, etc.) block voice calls over their Wi‑Fi networks. If the customer’s Mobile plan does not include unlimited calling minutes, any minutes used through Wi‑Fi Calling will be deducted from the minutes included in the plan, which may result in additional charges if those minutes are exceeded. Using Wi‑Fi Calling to place calls and send picture or video messages uses internet data, which will be deducted from the internet plan belonging to the provider of the Wi‑Fi connection.)

    Yes, it would be great if you could use wifi calling abroad like some carriers offer.

  • @makejopa said:
    Unfortunately it’s not available on my phobie (an iPhone 12). It worked with my old carrier so it must only be available with select phones right now on Fizz.

    “ Note: To activate Wi‑Fi Calling for the first time, your phone must be connected to the Fizz mobile network, be VoLTE-certified in Canada and use a VoLTE-compatible SIM card or an eSIM”

    Cheers,
    Brad

  • Thanks for sharing this info. While it would be nice to also apply internationally, it's at least an improvement for places that have a weak or non existent cell signal but a decent wifi signal.

  • Thanks for info

  • Thanks for the update

  • Thanks for sharing

  • MobileFizzer_VBMV6
    edited August 8

    Interesting. Vidéotron is actually one of the good ones, i.e. that allows WiFi calling globally, charging only the rates you would pay on the home network in Canada. Freedom certainly worked that way when I last had it.

    That means, they explicitly introduced these limitations only for Fizz.

    How that is supposed to reduce roaming charges, like they claim it does, with the conditions they then state, seems mutually exclusive.

  • A good thing for us and for Fizz, because now we can make calls and send texts over Wi-Fi networks in Canada, when there's poor signal, and it eases the reliance on partner networks in those areas, too.

  • @BradDoell said:

    @makejopa said:
    Unfortunately it’s not available on my phobie (an iPhone 12). It worked with my old carrier so it must only be available with select phones right now on Fizz.

    “ Note: To activate Wi‑Fi Calling for the first time, your phone must be connected to the Fizz mobile network, be VoLTE-certified in Canada and use a VoLTE-compatible SIM card or an eSIM”

    Cheers,
    Brad

    Thanks! I missed this. It will hopefully solve the issue.

  • @Goldfinch said:
    Thanks for sharing this info. While it would be nice to also apply internationally, it's at least an improvement for places that have a weak or non existent cell signal but a decent wifi signal.

    Agreed! Great improvement. And hopefully just the first step for a broader rollout.

  • @MobileFizzer_VBMV6 said:
    Interesting. Vidéotron is actually one of the good ones, i.e. that allows WiFi calling globally, charging only the rates you would pay on the home network in Canada. Freedom certainly worked that way when I last had it.

    That means, they explicitly introduced these limitations only for Fizz.

    How that is supposed to reduce roaming charges, like they claim it does, with the conditions they then state, seems mutually exclusive.

    I didn’t know Freedom and Vidéotron both offer international wifi calling. Maybe Fizz is starting local and then will roll out internationally?

  • As per Whizz reply in a different thread, WiFi calling is not yet available for all the devices. So far only for one model of Samsung:

    https://forum.fizz.ca/en/discussion/comment/7239162/#Comment_7239162

  • Thanks for info !

  • @Andrei_ref_R7VK1 said:
    As per Whizz reply in a different thread, WiFi calling is not yet available for all the devices. So far only for one model of Samsung:

    https://forum.fizz.ca/en/discussion/comment/7239162/#Comment_7239162

    Thanks for the link!

  • @Andrei_ref_R7VK1 said:
    As per Whizz reply in a different thread, WiFi calling is not yet available for all the devices. So far only for one model of Samsung:

    https://forum.fizz.ca/en/discussion/comment/7239162/#Comment_7239162

    Thanks for additional info. This is also probably why Fizz hasn't made an official announcement about it yet on here.

  • Thanks for information !

  • Thanks for addionnal info!

  • @makejopa said:

    @MobileFizzer_VBMV6 said:
    Interesting. Vidéotron is actually one of the good ones, i.e. that allows WiFi calling globally, charging only the rates you would pay on the home network in Canada. Freedom certainly worked that way when I last had it.

    That means, they explicitly introduced these limitations only for Fizz.

    How that is supposed to reduce roaming charges, like they claim it does, with the conditions they then state, seems mutually exclusive.

    I didn’t know Freedom and Vidéotron both offer international wifi calling. Maybe Fizz is starting local and then will roll out internationally?

    Why would they go through the extra effort of detecting where a WiFi call is originating from, even tie whether it is allowed or blocked from the US to the type of Fizz plan you have, if the intention were to roll it out internationally which is in fact what they are already doing for their Vidéotron and Freedom brands?

This discussion has been closed.