cancel and refund

idk67
idk67 Posts: 2 ✭
in Your Fizz Account
I my plan expired on the 11 of august and i wanted to cancel so today(8 of august) i went to the fizz website to cancel it, but i have received a notification from my bank that said that fizz already took my money for the next month. i have unsubscribed from my plan, am i going to be refunded for the next month?

Answers

  • Whizz
    Whizz Posts: 28,295 admin

    Hello idk67, 

    I am sorry to hear that you are considering leaving us.
    After reviewing your account, I noticed that your plan is scheduled to be cancelled on August-11. Your plan is currently in the freeze period, which is why you have been charged for the next payment cycle, as payments are always processed 72 hours before the end of the current billing cycle.
    For more information regarding this please consult also our FAQ regarding this here: https://fizz.ca/en/faq/how-do-payment-cycles-work
    Once your plan has been deactivated, please contact our support team via live chat so that we can process a refund for you: https://fizz.ca/en/support.
    Thank you for your understanding and cooperation.
    I hope you have a pleasant day!
    -Gabriela, Community Moderator

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