Has iPhone 7 stopped working with fizz?

hadimz
hadimz Posts: 7 ✭✭
in Phones

I have an iPhone 7 that I hadn't used in a while, but recently had to pop my sim into. I can't make or receive phone calls. I had a look around on the fizz website, and it seems that although iPhone 7 is not technically certified for VoLTE to work with fizz, people have reported it working. Has this changed recently or is there a problem with my phone?

Answers

  • makejopa
    makejopa Posts: 1,187 ✭✭

    Is the sim card still active?

  • Mike RZMAX
    Mike RZMAX Posts: 9,864 ✭✭

    @hadimz said:
    I have an iPhone 7 that I hadn't used in a while, but recently had to pop my sim into. I can't make or receive phone calls. I had a look around on the fizz website, and it seems that although iPhone 7 is not technically certified for VoLTE to work with fizz, people have reported it working. Has this changed recently or is there a problem with my phone?

    It is possible that the Fizz 3G network has been deactivated in your area.

  • hadimz
    hadimz Posts: 7 ✭✭

    @makejopa said:
    Is the sim card still active?

    Yes, it works fine on another phone.

  • hadimz
    hadimz Posts: 7 ✭✭

    @Mike RZMAX said:

    @hadimz said:
    I have an iPhone 7 that I hadn't used in a while, but recently had to pop my sim into. I can't make or receive phone calls. I had a look around on the fizz website, and it seems that although iPhone 7 is not technically certified for VoLTE to work with fizz, people have reported it working. Has this changed recently or is there a problem with my phone?

    It is possible that the Fizz 3G network has been deactivated in your area.

    Could be, it's just that I've seen people mentioning that they were able to get VoLTE on their iPhone 7, is that no longer the case?

  • Mike RZMAX
    Mike RZMAX Posts: 9,864 ✭✭

    @hadimz said:

    @Mike RZMAX said:

    @hadimz said:
    I have an iPhone 7 that I hadn't used in a while, but recently had to pop my sim into. I can't make or receive phone calls. I had a look around on the fizz website, and it seems that although iPhone 7 is not technically certified for VoLTE to work with fizz, people have reported it working. Has this changed recently or is there a problem with my phone?

    It is possible that the Fizz 3G network has been deactivated in your area.

    Could be, it's just that I've seen people mentioning that they were able to get VoLTE on their iPhone 7, is that no longer the case?

    Have you checked if the latest updates have been installed on your iPhone 7?

  • hadimz
    hadimz Posts: 7 ✭✭

    @Mike RZMAX said:

    @hadimz said:

    @Mike RZMAX said:

    @hadimz said:
    I have an iPhone 7 that I hadn't used in a while, but recently had to pop my sim into. I can't make or receive phone calls. I had a look around on the fizz website, and it seems that although iPhone 7 is not technically certified for VoLTE to work with fizz, people have reported it working. Has this changed recently or is there a problem with my phone?

    It is possible that the Fizz 3G network has been deactivated in your area.

    Could be, it's just that I've seen people mentioning that they were able to get VoLTE on their iPhone 7, is that no longer the case?

    Have you checked if the latest updates have been installed on your iPhone 7?

    Yes, the phone is on the latest version of ios available to iPhone 7, and the carrier profile under Settings -> General -> About is Fizz 50.

  • G225 code IRSGE
    G225 code IRSGE Posts: 10,039 ✭✭
    edited 4:09PM

    I have iPhone 7 Plus and work great. Call with your iPhone #8378 for test VOLTE. Your iPhone is north american ?

  • hadimz
    hadimz Posts: 7 ✭✭

    @G225 code IRSGE said:
    I have iPhone 7 Plus and work great. Call with your iPhone #8378 for test VOLTE. Your iPhone is north american ?

    The #8378 doesn't work for me, I can't make the call in the first place, and my phone is the north American version.
    That's very interesting that iPhone 7 plus shows up as VoLTE certified. Come to think of it, all the other comments I saw were for the 7 Plus actually, rather than the regular 7.

  • Whizz
    Whizz Posts: 28,261 admin

    Hello hadimz,

    Thank you for describing your situation to us.

    Since you said that the #8378 test failed, which means that your phone is unfortunately Fizz VoLTE-certified, which means that the phone won’t be able to connect to calls properly.

    You can see more details about this here: https://fizz.ca/en/faq/compatible-devices.

    If you have more questions regarding this situation, you can contact us privately by using this FAQ: https://fizz.ca/en/support.

    I hope you have a pleasant day!

    -Mihai, Community Moderator

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