My internet is down, tried rebooting and still not working

llllll
llllll Posts: 1 ✭✭
in Internet

Hey I’m located in Montreal, internet is down and tried rebooting. Still not working and customer service is off too. I don’t see it’s reported anywhere is there a way to notify the team to get it fixed?

Best Answer

  • Whizz
    Whizz Posts: 28,222 admin
    edited 12:33PM Answer ✓

    Hello @llllll ,

    I am sorry for the issue encountered.
    Verifying your modem in our tools it appears online and providing a proper speed. 

    Please make sure that the coaxial cable is well inserted into the both ends and not damaged, also connect the modem directly into the power outlet, avoid using power strips.

    I invite you to restart your devices, disconnect them from the network and reconnect.
    You can check the FAQ too:https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
    If you still encounter issues, please contact us by chat to troubleshoot in real-time and help you:https://fizz.ca/en/support

    Thank you for your cooperation.
    Have a nice day!
    -Simona, Community Moderator

Answers

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 3,436 ✭✭

    @llllll said:
    Hey I’m located in Montreal, internet is down and tried rebooting. Still not working and customer service is off too. I don’t see it’s reported anywhere is there a way to notify the team to get it fixed?

    You can also write a private message to @Whizz (people who works for Fizz to supervise the posts on forum and give a hand when possible). For that, <use the little enveloppe up this page <open the little square with a pen <type Whizz on the Recipients line.

    Hope you will recover your internet soon.

    Welcome in the Forum and Fizz Community

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