paying for 400mbps service and barely receiving 200mbps

Hello Mike D. #16494,
I am sorry for the situation you have encountered.

I have verified your modem, and I can see that its signals were outside our norms for a few days.

To resolve this issue, please follow these steps: electrically restart your modem by disconnecting the power cord from the outlet; disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds, then connect them back and make sure that it is well screwed at both ends, then plug the power cable back in.
You might have to restart your devices connected to the Wi-Fi and with the Ethernet cable too.
Verify this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If the situation persists, feel free to reach us on chat by accessing this link: https://fizz.ca/en/support.

I hope you have a pleasant day!

-Mihai, Community Moderator