How to get the new modem ?

Tommy1Be
Tommy1Be Posts: 2 ✭✭
in Internet

I would like to change my modem for the new one how do I proceed I’m with fizz for almost 5 years now

Best Answer

  • Whizz
    Whizz Posts: 28,207 admin
    edited 3:58PM Answer ✓

    Hello @Tommy1Be ,

      I understand you're interested in the WiFi 6 modem. However, the CODA 5610Q (WiFi 6 modem) is only available with new subscriptions to plans of 400 Mbps and above. Unfortunately, existing customers can't simply switch to this modem, even when upgrading their plan speed.
    Since we're working with limited inventory, we're rolling out the new Wi-Fi modem gradually. Inventory availability dictates the pace, and at this point we have no details as to when this new modem model might be available to our existing members. Rest assured, however, that the modem you currently have is not obsolete. It's fully functional and capable of meeting your needs, and you'll benefit from the same support and updates.

    I have verified your modem in our tools and it is currently online and providing a proper speed.
    If you encounter any issues, please contact us by chat to troubleshoot with you in real-time and find the best solution.
    To chat with us:https://fizz.ca/en/support

    Thank you for your kind understanding.
    Have a nice day!
    Simona, Community Moderator

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