Can't send text messages to Canada while abroad??

nikao27
nikao27 Posts: 2 ✭
in My Mobile
Good day!

I am currently in Thailand and my Fizz eSIM is using the AIS network. I am receiving text messages without any issue, but I am unable to send them back to Canada.

I tried sending them BEFORE getting a travel add-on, but obviously and as expected, it didn't work.

I then purchased the travel add-on of 100 text messages for Thailand for 3$, which specified will allow me to send text messages to the destination country AND to Canada, but I still keep getting a "Not Sent" error every time.

I really need to be able to send those text messages, my bank flags a potential fraud transaction (that I initiated) and I need to confirm that it's really me :#

Thank you in advance for your help!

Best Answer

  • Whizz
    Whizz Posts: 28,138 admin
    Answer ✓

    Hello nikao27,

    I am sorry to hear about the situation encountered.
    After verifying your account, I noticed that your Travel Add-on for 100 text messages in Thailand is active on your mobile plan and valid until the end of your next payment cycle.
    Kindly make sure that roaming is also activated in your phone's settings; otherwise, it may prevent you from using the service.
    See also our dedicated FAQ regarding this topic here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-area-what-are-my-options.
    Please restart your phone and ensure that the Short Message Service Center (SMSC) number is correctly configured. The correct SMSC number is: 1-514-424-0053.
    For more information, you can also consult our FAQ: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages.
    If you still experience issues after following these steps, please do not hesitate to contact our support team via live chat for real-time assistance: https://fizz.ca/en/support.
    Thank you for your understanding and cooperation.
    I hope you have a pleasant day!
    -Gabriela, Community Moderator 

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