Internet down?

User7272uei
User7272uei Posts: 2 ✭
in Internet
My internet keeps cutting out randomly. In the past two days, it's been down about 7 times. Is this on my end or a widespread outage?

Best Answer

  • Whizz
    Whizz Posts: 28,100 admin
    Answer ✓

    Hi @User7272uei ,

    I understand and I'm sorry to learn about this situation.
    I checked on your account and on your connection signals from the network to the modem where I can see that they are within the optimal parameters, with no package loss and/or broadcast congestion.
    There is no incident or maintenance work being performed in the area that could've caused the disruption either.

    Would you kindly please unplug the coaxial cable from the modem, wait for about 30 seconds, then plug it back in, then restart the modem?

    Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 10 seconds, then let the modem reboot itself. Then, reconfigure it and test the connection:
    https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    You can read more about the solutions to this situation from our FAQ here:
    https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

    Thank you for your consideration.
    Have a good one!
    -Andrei, Community Moderator

Answers

  • Whizz
    Whizz Posts: 28,100 admin

    Hello User7272uei ,

    Sorry to hear about the issue.
    I verified your modem`s signals and they appear to be in good standing.

    In this case, I invite you to perform a network analysis via the Wi-Fi application so that we can carry out some thorough checks.
    Open the Fizz Wi-Fi application and press the three dots in the top right-hand corner to open the application menu.
    Select “Fizz support” > “Tools and support” > “Network scan”. Stand next to your modem and select “scan”. Make sure you are connected to the Fizz Wi-Fi network before scanning.
    Do not interrupt the scan by trying to view messages or notifications at this time. 

    Check what the results have to say and if the issues persist after following them, reach our colleagues on chat for further investigations.
    Here you can find more details : https://fizz.ca/en/faq/how-can-fizz-wi-fi-app-help-me

    Have a good one,
    Raul, Community Moderator

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