Why taking so long to get rewards?

gjy4700771
gjy4700771 Posts: 53 ✭✭
in My Mobile

I purchased a phone last Black Friday, but the reward points haven’t been credited to my account. A couple of months delay makes sense, but more half a year is a bit too long, isn’t it?

Best Answer

  • Whizz
    Whizz Posts: 28,089 admin
    Answer ✓

    Hi gjy4700771,

    I understand and I'm sorry to learn about this situation.

     Rest assured, I've escalated this situation to our specialized team and they'll handle it for you in the shortest time possible.

    You will be notified by us via email once a solution has been found by them.
    You can check on the ticket's progress from your Fizz account under My settings->My tickets.

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei



Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,262 ✭✭

    Hi, doesn't sound like that's intentional. Did you try talking to customer support?

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