Modem managed by other account(?)

IDCATS
IDCATS Posts: 2 ✭
in Internet
Trying to set up my new modem, plan is active, but modem is saying managed by another account. No access to chat/ support.

Best Answer

  • Whizz
    Whizz Posts: 28,085 admin
    edited 2:02PM Answer ✓

    Hello @IDCATS ,

    We are sorry for the issue encountered.
    Verifying further, I can see that your internet plan is active also that the modem is well provisioned with the proper speed. I am not able to see it connected or online.
    I suggest you to factory reset the modem using a small, sharp object, press the modem’s reset button for 10 seconds, then please try to set it again following the steps from the FAQ:https://fizz.ca/en/faq/how-install-my-wi-fi-modem
    If you encounter issues, please contact us by chat to assist you further:https://fizz.ca/en/support
    Thank you for your cooperation.
    Have a great day!
    -Simona, Community Moderator

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