Wifi down for several hours (Ahuntsic Cartierville)
Best Answer
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Hello @ssaikat ,
I am sorry for the issue encountered.
Verifing my tools, your modem is online and providing a proper speed in real-time.
I notice that some of the modem signals were not within the limits in the last days and it can cause the disconnections encountered.
To fix it please make sure that the coaxial cable is well inserted and not damaged, connect the modem directly into the power outlet avoiding any power strips.
After that please restart your modem and test the connection, if the issues persists, please contact us by chat to assist you furhter: https://fizz.ca/en/support
I invite you to consult our FAQ too:https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
Thank you for your cooperation.
Have a nice day!
-Simona, Fizz Team0
Answers
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@ssaikat said:
Wifi went out for several hours. Tried the power cycle reboot for 30 seconds to no avail.When comes back, it disconnects the next day.
I live in the Ahuntsic Cartierville area.
Unplug the power cable on your Wi-Fi modem.
Make sure all the lights on the modem are off once you have unplugged it.
Wait ten (10) seconds.
Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.See the following FAQ
https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-doContact support to have them check your signal.
https://fizz.ca/en/support0
