How to change a broken router for a new one

JoséeA
JoséeA Posts: 2 ✭
in Your Fizz Account
Hi, my Ethernet connection doesn't work since last week after a power shortage so I would like to change the broken one for a new one

Best Answer

  • Whizz
    Whizz Posts: 27,983 admin
    Answer ✓

    Hi JoséeA,

     I understand and I'm sorry to learn about this situation.

    If your Ethernet cable is damaged, feel free to purchase a new one and then contact us for a refund of the cost, if you'd like.
    We can discuss this matter in detail in private via chat.

    You can contact us on Live chat by using this link here via Incognito mode:
    https://fizz.ca/en/contact-us
    Simply scroll down and click on Chat with an agent.


    Thank you for your understanding,
    Have a great day!

    Andrei, Community Moderator

This discussion has been closed.

Categories