I got a new phone but not from fizz, I got a esim and it just won't connect, says emergency calls

Meemaw12
Meemaw12 Posts: 2 ✭✭
in My Mobile

I got a new phone, it won't connect says emergency calls only. Or unreasonable. Please help me and explain like I'm 5 please lol

Best Answer

  • Whizz
    Whizz Posts: 27,965 admin
    Answer ✓

    Hello @Meemaw12 ,

    We are sorry for the issue encountered.

    Verifying your account, you have placed an eSIM swap and it is completed. The mobile plan is active and functional.

    Please make sure that the eSIM is turned on into your phone, restart your phone and test to see if works.

    I invite you to consult our FAQ too:https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan

    If you still encounter issues, please contact us by chat to assist you further:https://fizz.ca/en/support

    Thank you for your cooperation.

    Have a nice day!

    -Simona, Community Moderator

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,165 ✭✭

    Hi,
    Check the apn settings as described in
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    Then reboot device to enroll on network and see if that helps.
    You can also contact customer support via chat
    https://fizz.ca/en/support

  • BeakBird
    BeakBird Posts: 6,805 ✭✭
    edited 4:00AM

    To fix your Fizz eSIM showing "Emergency Calls Only," you likely need to trigger the manual activation transfer from your Fizz account dashboard or verify that the eSIM line is fully enabled in your new phone's cellular settings.

    Unlike physical SIM cards, Fizz eSIMs cannot just be swapped over; a new eSIM profile must be generated and activated through your account for the new device.

    Follow these steps in order to get connected:

    Finalize the Transfer in Your Account. If you simply scanned a QR code but did not trigger the transfer on the backend, the eSIM will not pull a signal.Log into your account on the Fizz Official Website.

    Navigate to My plans > Manage my plan > Install my eSIM.
    Look for a green button that says Start the transfer and click it.

    Note: If you are porting your number from a different carrier to Fizz, you must reply "YES" to the authorization text sent to your old phone/SIM within 90 minutes.

    Verify Phone Settings. Your new phone might have the profile downloaded but turned off.

    For iPhone: Go to Settings > Cellular. Tap your Fizz eSIM and ensure Turn On This Line is toggled ON.

    For Android: Go to Settings > Connections / Network & Internet > SIM Manager. Make sure the Fizz eSIM is toggled ON and set as your primary choice for Mobile Data and Calls.
    Turn on Data Roaming: Fizz uses partner networks extensively across Canada. Make sure Data Roaming is turned ON within your eSIM network settings.

    Clear Network Caches. A stuck carrier configuration often causes the "emergency calls" loop on brand-new, non-carrier devices.
    Turn on Airplane Mode for 10 seconds, then turn it off.
    If that fails, perform a Network Reset to flush out the glitch.

    iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

    Android: Settings > General Management > Reset > Reset Network Settings.

    Reboot your phone immediately after resetting.

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,823 ✭✭
    edited 4:26AM

    @Meemaw12 said:
    I got a new phone, it won't connect says emergency calls only. Or unreasonable. Please help me and explain like I'm 5 please lol

    Hi, what is the model of your fun and it is north american series ?

  • alexanderluo10890
    alexanderluo10890 Posts: 2,621 ✭✭

    Did you use ESIM on your old phone before?

This discussion has been closed.

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